Senior Manager, Desktop Support

Senior Manager, Desktop Support

We are seeking a Senior Manager, Desktop Support to lead our end‑user support function and ensure reliable, high‑quality technical support across the organization. This role is responsible for managing daily desktop support operations, coaching team members, resolving escalated issues, and improving service delivery for employees.

This is a new role that will report to the Senior Director, I.T. and is a hybrid position requiring in‑office attendance between our two (2) offices in Toronto for a minimum of three (3) days per week.

The anticipated salary range for this role is $90,000 - $105,000 per year, with final compensation determined by experience and qualifications.

Core Responsibilities & Duties

• Lead, coach, and support the desktop support team to deliver responsive and consistent end‑user service.
• Assign, prioritize, and monitor support tickets to ensure i...