Senior Manager - Customer Service & Order Management (Windows & Doors)

About the Job

The Senior Manager - Order Desk is a strategic leadership role responsible for overseeing and optimizing the full order management cycle. Working closely with the Sales Director, this role ensures that all client orders are processed efficiently, accurately, and in alignment with production capabilities and customer expectations.

This position will provide direction to the Order Desk team, including the existing Order Desk Manager and Customer Service Representatives, ensuring high standards of performance, process consistency, and customer satisfaction. The Senior Manager will take ownership of complex orders, special client requests, and cross‑functional collaboration with Production, Finance, Sales, and Purchasing to resolve issues and drive continuous improvement.

This is a full‑time, on‑site position and a hands‑on leadership role suited for someone who thrives in a fast‑paced, high‑volume manufacturing environment and is passionate about...