Capital One - CA
Senior Manager, Customer Resiliency Analytics
Job Description
Shape customer-focused strategies at Capital One Canada as a Senior Manager in Customer Resiliency Analytics. Lead a high-performing team while enhancing credit solutions and driving positive business outcomes.
In this strategic leadership role, you will manage Customer Resiliency for Capital One Canada's Collections and Recoveries programs. Your expertise in analytics, credit risk, and people management will be essential as you guide your team in creating data-driven strategies. This position allows significant influence across cross-functional teams, fostering collaboration with Product, Technology, and Data Science to achieve impactful business results.
Key Responsibilities:
• Develop and implement customer-centric resiliency strategies
• Lead and mentor a high-performing analytics team
• Ensure analytical rigor aligns with business priorities
• Collaborate effectively with cross-functional partners
• Exhibit strong judgment and influence at senior levels
Req...
In this strategic leadership role, you will manage Customer Resiliency for Capital One Canada's Collections and Recoveries programs. Your expertise in analytics, credit risk, and people management will be essential as you guide your team in creating data-driven strategies. This position allows significant influence across cross-functional teams, fostering collaboration with Product, Technology, and Data Science to achieve impactful business results.
Key Responsibilities:
• Develop and implement customer-centric resiliency strategies
• Lead and mentor a high-performing analytics team
• Ensure analytical rigor aligns with business priorities
• Collaborate effectively with cross-functional partners
• Exhibit strong judgment and influence at senior levels
Req...