BMO Financial Group
Senior Manager, Customer Lifecycle Strategy
Job Description
Shape the future of customer experiences at BMO as Senior Manager for Mortgage Renewal Lifecycle in Toronto. Focus on transforming transactional renewals into meaningful relationship moments in a hybrid setting.
This 16-month contract role involves leading the design and execution of enhanced customer journeys that prioritize retention and relationship growth. The role requires strategic leadership and a strong ability to manage cross-functional partnerships, ensuring alignment with key operational strategies.
Key Responsibilities:
• Lead the design of Mortgage Renewal Lifecycle and its roadmap
• Manage end-to-end journey delivery with a focus on quality
• Orchestrate customer experiences across digital and other channels
• Collaborate closely with various teams for initiative success
• Define KPIs for effective journey performance tracking
Requirements:
• 7+ years experience in lending or related fields
• Experience managing large cross-functional project...
This 16-month contract role involves leading the design and execution of enhanced customer journeys that prioritize retention and relationship growth. The role requires strategic leadership and a strong ability to manage cross-functional partnerships, ensuring alignment with key operational strategies.
Key Responsibilities:
• Lead the design of Mortgage Renewal Lifecycle and its roadmap
• Manage end-to-end journey delivery with a focus on quality
• Orchestrate customer experiences across digital and other channels
• Collaborate closely with various teams for initiative success
• Define KPIs for effective journey performance tracking
Requirements:
• 7+ years experience in lending or related fields
• Experience managing large cross-functional project...