Senior Manager, Customer Experience & Contact Centre

Overview

Creators of unique Canadian Spa Villages, Groupe Nordik brings exceptional wellness experiences to life in all its destinations.

Nordik Spa Village Chelsea, Thermea Spa Village Winnipeg and Thermea Spa Village Whitby.

Supported by a team of over 800 passionate employees, we combine innovation, expertise and teamwork to push the boundaries of wellness. Every team at Groupe Nordik plays a key role in bringing our ambitious creations to life. Each one of us is a passionate individual, united by a shared desire to make a difference.

Your daily mission

As a Senior Manager, Contact Centre, you lead the performance, evolution, and culture of the team that serves as the first point of contact between Groupe Nordik and its guests. You don't run a call centre — you orchestrate a true customer experience hub where every interaction drives loyalty, generates revenue, and strengthens our brand.

Our contact ce...