Senior Manager, Contact Centre

Overview

Senior Manager, Contact Centre - African Travel, Inc. & Lion World Travel

Location - Toronto, ON (Hybrid)

African Travel, Inc. and Lion World Travel, part of The Travel Corporation, design the trips people dream about for a lifetime — luxury safaris, once-in-a-lifetime experiences, and journeys across the African continent that clients and travel advisors remember forever. Behind every one of those trips is an Africa Specialist: the expert who brings the itinerary to life.

We're looking for a Senior Manager, Contact Centre to lead that team — and to shape the structure, performance, and culture that will take both brands to the next level.

About the role

Reporting to the SVP Sales, you'll own the day-to-day leadership of the Africa Specialists across both brands. You'll drive sales performance, elevate service standards, and design the team model — whether organized by bra...