Job Description
Senior Manager, Client Segment & Experience - 18 Month Contract
Requisition ID: 262390
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**Purpose**
The Business Banking team is a high-performing team focused on delivering the best solutions and customer service for business customers. Reporting to the Director, Client Experience and Partnerships, the Senior Manager is responsible for the development and execution of customer segment-specific strategies.
This position will collaborate with stakeholders across Business Banking to identify priority customer segments, understand their needs, inform current state journeys/pain points, influence future state journeys and implement initiatives to drive acquisition and primary relationships with various stakeholders across the Bank. In addition, this role will bring a focus on the external landscape and evolving customer expectations.
**...
Requisition ID: 262390
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**Purpose**
The Business Banking team is a high-performing team focused on delivering the best solutions and customer service for business customers. Reporting to the Director, Client Experience and Partnerships, the Senior Manager is responsible for the development and execution of customer segment-specific strategies.
This position will collaborate with stakeholders across Business Banking to identify priority customer segments, understand their needs, inform current state journeys/pain points, influence future state journeys and implement initiatives to drive acquisition and primary relationships with various stakeholders across the Bank. In addition, this role will bring a focus on the external landscape and evolving customer expectations.
**...