Senior Manager, Business Intelligence

This is a role where insight genuinely influences business decisions.

We’re hiring a Senior Manager, Customer Intelligence to help shape how IRIS Software Group understands, supports, and retains its customers.

This role sits at the centre of our Customer Success and Renewals organisation. Your job is to turn customer data into clear, meaningful insight that helps the business protect recurring revenue, improve customer experience, and make smarter strategic decisions.

You’ll work across customer behaviour, retention, renewals, support performance, and customer sentiment - helping senior leaders understand what’s working, what isn’t, and where we need to act.

This is a brilliant opportunity for someone who enjoys combining analytics, commercial thinking, and storytelling through data in a fast-moving SaaS environment.

🧾 Why This Role Matters

Every customer interaction creates data.

But data only becomes valuable when someone can turn ...