Senior Manager

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

Job Description

The Senior Manager, LAC Merchant Support will be responsible for the support of Acceptance Solutions products in the Latin America and Caribbean (LAC) region. This includes complete responsibility for the performance of the group supporting issue resolution at levels 1 & 2 for both merchants and partners within the regions and partnership with the level 3 teams to ensure the best possible client experience at all levels.

The Senior Manager will be part of the global Acceptance Support organization and work to ensure consistency and harmony of LAC support processes with other supported regions. They will be the primary support point of contac...