Senior IT Specialist

Overview

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

Role

Your role is to establish and maintain operational excellence across IT services, technical support, and security domains, ensuring the reliability, efficiency, and security of our IT infrastructure.

Responsibilities

• Advanced Support: Provide Level 2 and Level 3 support for applications, IT systems, and security-related requests and incidents, both virtually and onsite


• Operational Process Ownership: Manage and refine operational processes, including multi-tiered support for IT services, technical application support, and cloud-based SaaS solutions


• Service Level Management: Moni...