Oitchau - Controle de Ponto & Timesheets
Senior Implementation Success Manager
Job Description
What It's Like to Be an Implementation Success Manager (ISM) at OiTchau
The main mission of the Implementation Success Manager (ISM) is to ensure a smooth and efficient onboarding experience for our clients. This includes ensuring that all implementation stages, from the kickoff meeting, integrations, configurations, training, project management, to go-live, are executed with excellence, and that our clients see quick and continuous value from Oitchau's solution.
Key Responsibilities
- Be an expert in our products and solutions, with a technical understanding of the platform.
- Lead and manage the onboarding process for clients, ensuring a smooth transition to using the platform.
- Develop and implement integration playbooks that promote quick and effective adoption of the solutions.
- Collaborate with internal teams to configure and customize the platform according to each client's specific needs.
- Conduct traini...