Senior Employee Service Manager

OverviewIGT is seeking a Senior Manager, Employee Services to lead the delivery and continuous improvement of People & Culture (P&C) shared services operations across the Americas region.This role is responsible for driving service delivery performance, leading a distributed team, and ensuring consistent execution of global processes and standards, while identifying opportunities to improve efficiency, scalability, and employee experience across the U.S. and Latin America.Responsibilities & Qualifications8–10+ years of HR experience, including shared services or HR operations leadershipExperience managing teams across the U.S. and/or Latin AmericaExperience leading service delivery in a high-volume, process-driven environmentHands‐on experience with HR systems (SuccessFactors preferred) and case management tools (ServiceNow preferred)Experience managing service delivery metrics (SLAs, KPIs, case quality)Strong understanding of HR operations and regional compliance considerations, in...