Manulife Insurance Malaysia
Senior Director of Digital Customer Experience
Job Description
Drive strategy for digital excellence as the Senior Director of Digital Customer Leadership at Manulife. Elevate customer experiences through data insights and strategic alignment.
In this pivotal role, you will oversee the digital customer leadership strategy while ensuring alignment with enterprise goals. Your focus will be on channeling insights into effective execution, guiding executive decision-making, and collaborating across departments to enhance digital performance. This position requires a strategic mindset with a strong analytical foundation in the financial services sector.
Key Responsibilities:
• Define cohesive digital customer experience strategy
• Translate strategy into clear execution plans
• Monitor enterprise performance through metrics analysis
• Collaborate on analytics and operational models
• Benchmark performance to identify improvement areas
Requirements:
• Bachelor’s degree, MBA preferred
• Extensive experience in customer exper...
In this pivotal role, you will oversee the digital customer leadership strategy while ensuring alignment with enterprise goals. Your focus will be on channeling insights into effective execution, guiding executive decision-making, and collaborating across departments to enhance digital performance. This position requires a strategic mindset with a strong analytical foundation in the financial services sector.
Key Responsibilities:
• Define cohesive digital customer experience strategy
• Translate strategy into clear execution plans
• Monitor enterprise performance through metrics analysis
• Collaborate on analytics and operational models
• Benchmark performance to identify improvement areas
Requirements:
• Bachelor’s degree, MBA preferred
• Extensive experience in customer exper...