Senior Customer Support Specialist - Streamline Transportation Technologies

Overview

Streamline is seeking a Senior Customer Support Specialist in Kamloops, BC to play a key role in delivering an exceptional customer experience by supporting internal and external customers, diagnosing and resolving technical issues, and providing product training with our ELD software.

Responsibilities

• Communicate with clients via phone, chat and email to diagnose technical issues with our SaaS software products and related hardware
• Provide step-by-step instructions in simple terms to solve customer issues
• Provide training to customers on our products
• Maintain detailed information of customer issues, solutions, feature requests, and customer satisfaction
• Work together with our development team to find solutions to more complex issues
• Provision and prepare products for shipping
• Software license management
• Assist with user testing of hardware and software products
• ...