Senior Customer Success Specialist

Requires in-depth conceptual and practical knowledge of theories and principles within Customer Success and applies general knowledge of business and industry practices.

Working independently under minimal guidance carries out a full range of professional duties and solves moderately complex problems.

Exercises judgment based on the analysis of multiple sources of information.

Contributes to a smooth customer on-boarding process, ensuring an easy introduction for the customer from the outset.

Participates in the post-sales customer lifecycle (on-going assistance, customer renewals, product improvements, up- and cross-selling) to maintain customer loyalty and customer satisfaction.

Tracks customer performance, promotes engagement between the customer and product(s).

Fosters optimal product usage and may train customers on product use.

Ensures that the customer i...