Job Description
Senior Customer Success Manager (Mexico)
The Customer Success Team’s Mission: We exist to empower our customers to connect with their prospects—and each other—in a more personal, human way. We partner with customers to understand their business, proactively solve challenges, and fuel innovation and transformation using Orum. We’re here to make sure our customers don’t just use Orum — they thrive with it.
As a Senior Customer Success Manager, you’ll own the entire post-sale customer journey—from onboarding and adoption to expansion and renewals. Think of this role as part mentor, part strategist, part product expert, and always a trusted partner. You’ll work cross-functionally with Sales, Product, and Enablement to deeply understand your customers’ goals, design success plans, and ensure they’re continuously realizing value from Orum. Your success is measured by theirs—and you’re just as obsessed with outcomes as they are.
Salary: OTE range is $700k - $900k ...