Senior Customer Service Representative - medical sector
Job Description
Senior Customer Service Representative - medical sector
Department: Underwriting
Employment Type: Permanent - Full Time
Location: Waterloo, ON
Reporting To: Marilyn Bonneau
Compensation: $50,000 - $55,000 / year
Description
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
Who we need
You are much more than a call centre representative: you are a trusted voice at key moments, often sensitive ones linked to medical contexts. In a bilingual environment (French and English), you support clients with clarity, empathy and accuracy.
In this role, your ability to understand medical contexts, ask the right questions, and analyze sometimes complex situations is essential to provide the r...