Job Description
Senior Customer Service Analyst - Logistics and Foreign Trade
Posted Friday 13 March 2026 at 6:00 am
Benefits
- Medical plan
- On-site meals
- Basic food basket
- Parking
- Birthday day off
- TotalPass
Main Activities
- Assist customers through different channels (email, phone, chat, WhatsApp, etc.), ensuring speed and quality in service
- Record, monitor, and resolve customer requests, complaints, and questions
- Act as the interface between customers and internal areas (sales, finance, logistics, production, among others)
- Monitor deadlines and ensure compliance with agreed SLAs
- Identify opportunities for improvement in customer service processes and customer experience
- Keep records updated in the system (CRM or internal tools)
- Support customer retention and loyalty initiatives
- Analyze feedback and suggest continu...