Dormont Manufacturing Co
Senior Customer Engagement Architect at Avanade
Job Description
Join Avanade as a Senior Customer Engagement Architect, focusing on Microsoft Dynamics solutions to transform customer interactions. Drive innovation in a hybrid setting with a strategic mindset.
As the D365 Customer Engagement Business Solutions Advisor, you will provide essential technical support and visionary strategies to the sales team. This role requires a deep understanding of customer service technologies and the ability to assess opportunities effectively, ensuring a client-first approach in diverse industry settings.
Key Responsibilities:
• Proactively support customer engagement strategies
• Evaluate business needs with expert pre-qualifications
• Lead large-scale proposal presentations
• Establish connections with industry partners
• Participate in webinars and events to promote services
Requirements:
• 10+ years of relevant experience in CRM and Contact Centres
• Proficiency in integration architectures and tools
• Strong customer service ...
As the D365 Customer Engagement Business Solutions Advisor, you will provide essential technical support and visionary strategies to the sales team. This role requires a deep understanding of customer service technologies and the ability to assess opportunities effectively, ensuring a client-first approach in diverse industry settings.
Key Responsibilities:
• Proactively support customer engagement strategies
• Evaluate business needs with expert pre-qualifications
• Lead large-scale proposal presentations
• Establish connections with industry partners
• Participate in webinars and events to promote services
Requirements:
• 10+ years of relevant experience in CRM and Contact Centres
• Proficiency in integration architectures and tools
• Strong customer service ...