Hyundai Capital
Senior Customer Care Specialist - Bilingual
Job Description
Join Hyundai Capital Canada Inc. as a Senior Customer Care Specialist, leveraging your bilingual skills to deliver exceptional service across Hyundai, Kia, and Genesis brands. This role focuses on managing customer communications effectively.
In this expanded position, you will be responsible for responding to customer inquiries via phone and email. You'll work to meet departmental service level agreements while positively impacting customer satisfaction. Additionally, you will assist in training new associates, ensuring they’re equipped with the knowledge to address customer needs.
Key Responsibilities:
• Efficiently manage incoming calls and emails related to leases and loans
• Deliver effective solutions to customer inquiries and complaints
• Build and maintain a professional rapport with customers
• Achieve and surpass key performance indicators for service excellence
• Support the Manager with coaching and training initiatives
Requirements:
• At least 3 ...
In this expanded position, you will be responsible for responding to customer inquiries via phone and email. You'll work to meet departmental service level agreements while positively impacting customer satisfaction. Additionally, you will assist in training new associates, ensuring they’re equipped with the knowledge to address customer needs.
Key Responsibilities:
• Efficiently manage incoming calls and emails related to leases and loans
• Deliver effective solutions to customer inquiries and complaints
• Build and maintain a professional rapport with customers
• Achieve and surpass key performance indicators for service excellence
• Support the Manager with coaching and training initiatives
Requirements:
• At least 3 ...