Senior Critical Incident Manager – ITIL & High Availability

A global travel technology company is seeking a Critical Incident Manager in Bogota. This role requires managing incidents swiftly to minimize downtime. Candidates should possess a degree in Computer Science and 5+ years in IT incident management, with strong ITIL expertise and excellent communication skills. You'll analyze incidents, facilitate postmortems, and lead cross-functional teams toward resolution. The company offers competitive remuneration and a hybrid working model.
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