Senior Call Center Training & Onboarding Leader

Link-Worldwide is seeking a Training Manager (Call Center) in Monterrey. This onsite role involves leading new hire training activities and developing training materials for Call Center and Client Teams. The ideal candidate will be responsible for creating training plans, evaluating training needs, and managing a team of trainers.

Applicants must hold a Bachelor's Degree and have over four years of experience in call centers, with a focus on team handling and quality customer service. Excellent communication and multitasking abilities are essential.