Job Description
**About this role:**
Wells Fargo is seeking a Senior Technical Analyst to support and evolve our ServiceNow HR Service Delivery (HRSD) platform with a strong emphasis on AI driven search, insights, and analytics to maximize employee self-service and deliver a consistently positive employee experience. This role will serve as a technical and analytical expert across Employee Centre Pro, AI Search, Virtual Agent, Knowledge Management, Now Assist, and HR analytics, leveraging data and AI capabilities to reduce friction, improve discoverability, and drive measurable outcomes such as case deflection, faster resolution, and higher employee satisfaction.
The ideal candidate brings strong HRSD domain expertise, deep knowledge of ServiceNow platform capabilities (Yokohama or newer), and the ability to translate business needs into scalable, maintainable ServiceNow solutions that enhance the employee experience.
**In this role, you will:**
+ Lead support funct...
Wells Fargo is seeking a Senior Technical Analyst to support and evolve our ServiceNow HR Service Delivery (HRSD) platform with a strong emphasis on AI driven search, insights, and analytics to maximize employee self-service and deliver a consistently positive employee experience. This role will serve as a technical and analytical expert across Employee Centre Pro, AI Search, Virtual Agent, Knowledge Management, Now Assist, and HR analytics, leveraging data and AI capabilities to reduce friction, improve discoverability, and drive measurable outcomes such as case deflection, faster resolution, and higher employee satisfaction.
The ideal candidate brings strong HRSD domain expertise, deep knowledge of ServiceNow platform capabilities (Yokohama or newer), and the ability to translate business needs into scalable, maintainable ServiceNow solutions that enhance the employee experience.
**In this role, you will:**
+ Lead support funct...