DGA Careers

Senior Branch Manager Driving Commercial Claims Performance and Excellence

📍 Location
kitchener, region of waterloo
⏰ Job Type
Full-time
📅 Posted
June 06, 2026
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Job Description

Position yourself as a Senior Branch Manager directing commercial claims management. In this hybrid role, you'll oversee operations, mentor talent, and uphold high standards in client service.
This leadership opportunity calls for an experienced professional with at least 10 years in commercial casualty claims. You'll lead a dedicated team while focusing on operational efficiency, continuous improvement, and exceptional claims handling. Your ability to build client relationships will be critical in this role.
Key Responsibilities:
• Direct and inspire a team of claims supervisors and adjusters
• Oversee daily operations to ensure timely file management
• Drive performance metrics related to claims handling
• Facilitate onboarding, training, and talent development
• Serve as an escalation point for complex claims issues
Requirements:
• 10+ years’ experience in commercial claims management
• Minimum 5 years in a leadership role
• CIP accreditation preferr...

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