Senior Analyst, CX Insights

About The Role

Intact’s Marketing team is seeking a Senior Analyst to join our Customer Experience Insights practice. In this role, you will help lead the implementation and optimization of customer experience survey programs in Qualtrics, transform customer feedback into actionable insights, and drive strategic reporting of CX metrics—such as Customer Advocacy—for executive leadership. You’ll partner closely with cross-functional stakeholders to enhance customer journeys and ensure our voice-of-customer (VoC) programs are robust, scalable, and aligned to business priorities.

What You’ll Do Here

CX Program Execution

• Work with internal partners and external vendors to design, deploy, and maintain customer experience survey programs in Qualtrics (surveys, contact lists, automations, triggers, workflows)
• Ensure proper sampling and governance, including contact rules, suppression logic, and consent/complian...