Nasdaq, Inc.
Senior Analyst - Client Support, AxiomSL, FinTech
Job Description
Job Overview
Support Analyst – Client Support (AxiomSL) reporting to the Client Support Manager.
Key Responsibilities
- Provide first-line, expert functional support for AxiomSL products, resolving client issues efficiently via case management tools, email, and virtual meetings.
- Investigate, reproduce, and analyze client-reported issues, delivering workarounds or collaborating with development teams for permanent fixes.
- Act as primary point of contact for client issue resolution, working closely with Customer Success, Product, and Delivery teams to share insights and drive improvements.
- Manage ongoing communication with clients, providing clear updates and ensuring timely resolution aligned with client expectations.
- Build and maintain domain expertise across one or more AxiomSL solutions, contributing to internal documentation, reporting, and support process improvements.