iA Financial Group (Industrial Alliance)
Senior Advisor for Digital Platforms & Performance
Job Description
Elevate digital journeys with iA Auto and Home Insurance as a Senior Advisor for Digital Platforms. Optimize customer experiences in a collaborative hybrid environment.
This is a pivotal role where your strategic insight will shape the future of our digital platforms. You will actively lead initiatives aimed at enhancing digital transactions and customer interactions, working with stakeholders to define and implement key performance objectives. Additionally, your expertise in data analysis and user testing will drive significant improvements across our digital services.
Key Responsibilities:
• Define platform performance objectives with stakeholders
• Analyze customer insights and platform effectiveness
• Lead initiatives for continuous digital improvements
• Develop and prioritize the roadmap for digital platforms
• Monitor key metrics to recommend actions
Requirements:
• Bachelor's degree in e-commerce or related field
• 5 to 7 years of digital managemen...
This is a pivotal role where your strategic insight will shape the future of our digital platforms. You will actively lead initiatives aimed at enhancing digital transactions and customer interactions, working with stakeholders to define and implement key performance objectives. Additionally, your expertise in data analysis and user testing will drive significant improvements across our digital services.
Key Responsibilities:
• Define platform performance objectives with stakeholders
• Analyze customer insights and platform effectiveness
• Lead initiatives for continuous digital improvements
• Develop and prioritize the roadmap for digital platforms
• Monitor key metrics to recommend actions
Requirements:
• Bachelor's degree in e-commerce or related field
• 5 to 7 years of digital managemen...