Senior Advisor
Job Description
Randstad is searching for a skilled Senior Adviser with a keen eye for detail. Working within a specialist unit focused on Alternative Dispute Resolution (ADR), you will handle enquiries and resolve complaints. This role requires the ability to build and sustain strong relationships with diverse stakeholders. Our collaborative department seeks an enthusiastic individual committed to making a positive impact on service delivery and professional standards.
About your new role
The Senior Adviser will be responsible for overseeing the resolution of complex matters using a range of informal and formal dispute resolution tools.
Key responsibilities include
Applying expert knowledge to manage complex complaints involving both consumer and disciplinary matters.
Resolving disputes using various ADR methods, including informal conciliation, formal mediation, and face-to-face discussions.
Preparing high-standard professional deter...