Job Description
Key Responsibilities
- Customer Service
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
- Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
- Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
- Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:
- Understands customers’ needs and assists in locating, demonstrating, selecting, car...