Job Description
Job Description
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Waterfront. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay. Reporting to the Chef Concierge, your main responsibilities will include:
- Consistently offer professional, friendly, and engaging service to all guests.
- Develop and maintain strong guest relationships to ensure guest loyalty. Consistently deliver gracious, thoughtful and personalized service in every guest interaction.
- Liaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Office, and Fairmont Gold.
- Handle guest concerns effectively and efficiently, while ensuring proper logging and follow-up is conducted.
- Participate in resolving guest concerns. Ability to identify, empathize and own appeasement of any guest concerns bot...