Seal Repair Service Representative

SUMMARY OF ESSENTIAL FUNCTIONS:

The Seal Repair Service Representative will report to the Repair manager. They will manage the repair portfolio, repair process and  interact with customers to ensure all requirements are met. The will make the determination on what components are re usable and provide any necessary customer feedback on failure analysis requested.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Receives, identifies, inspects, and assesses parts and materials returned by customers and advises them of solutions.
• Order entry and order management
• Determines necessary repair operations which may include a variety of operations.
• Verifies part specifications with measuring instruments such as micrometers and calipers.
• Prepares observation reports for customer and sales employees.
• Provides customer service.
• Par...