Job Description
Optimize quality assurance processes as a Quality Control Officer with Scotia Dealer Advantage, available in Hamilton, ON, or Anjou, QC. Focus on enhancing compliance and client satisfaction through effective evaluations and training.
As part of the quality assurance team for collections, you will oversee various functions to guarantee adherence to policies and best practices. This position requires you to conduct systematic call reviews, create performance reports, and assist in training initiatives, fostering a culture of teamwork and engagement. Your role will also emphasize maintaining confidentiality and supporting business partners.
Key Responsibilities:
• Evaluate call quality and Advisor performance consistently
• Create and distribute performance documentation
• Facilitate coaching sessions and policy quizzes
• Ensure all compliance documentation is kept up-to-date
• Drive engagement and innovation within the team
Requirements:
• Post-secondary educa...
As part of the quality assurance team for collections, you will oversee various functions to guarantee adherence to policies and best practices. This position requires you to conduct systematic call reviews, create performance reports, and assist in training initiatives, fostering a culture of teamwork and engagement. Your role will also emphasize maintaining confidentiality and supporting business partners.
Key Responsibilities:
• Evaluate call quality and Advisor performance consistently
• Create and distribute performance documentation
• Facilitate coaching sessions and policy quizzes
• Ensure all compliance documentation is kept up-to-date
• Drive engagement and innovation within the team
Requirements:
• Post-secondary educa...