Dormont Manufacturing Co
Scaled Customer Success Manager (Vancouver Hybrid)
Job Description
We are currently looking for an experienced Customer Success Manager for our hyper‑growing commercial segment. You will work with a large portfolio of customers to proactively launch and drive adoption, acting as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high‑value engagements—including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.
This is a hybrid role based in our Vancouver office, with in‑office days Tuesday, Wednesday, and Thursday.What You’ll Do
- Develop and maintain a deep understanding of our customers’ business objectives, challenges, and opportunities and help deliver value‑driven engagements.
- Identify, design, and be able to achieve the customer’s goals in a short‑term relationship.
- Maintain a deep understanding of our platform and make recommendations on how customers can use...