SAP Support Lead EWM Consultant
Job Description
DIGITAL Supply Chain Competence Center is seeking an experimented SAP Consultant covering Extended Warehouse Management (EWM) to all ROCKWOOL operating companies (OPCOs).
Responsibilities include:
Manage EWM support team and provide, together with the team, stable day-to-day operations
Provide IT support for EWM service (2nd line of Support): Solving incidents / service requests and requests for Change (RFC) across the globe within agreed SLAs (Service Level Agreements)
Deliver End to End support execution (Customizing / unit tests / UAT (User Acceptance tests)/ production / aftercare
Works on Global RFCs as part of the EWM governance
Estimate the costs / benefits
Support group design of the solution
Optimizing group solution based on Business requirements
Monitoring / Reporting of EWM service KPIs
Secure a close collaboration in EWM core team / cross DIGITAL t...