GI GROUP HOLDING
SAP SCM
Job Description
- Managing SAP incidents of 2nd or 3rd Level Support as per OLAs and SLAs defined.
- Active participation in resolution of Major Incidents.
- Definition and coordination of support processes in SAP area.
- Constant communication with Business users and IT team members.
- Training of Business Key Users.
- Maintenance and enhancement of existing processes, implementing system changes, configuration of the SAP system.
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