Job Description
Salesforce Business Analyst Sr. | Hybrid in Monterrey, open to candidates in CDMX, Saltillo, and other cities (remote)
We are looking for a skilled Salesforce Business Analyst Sr. with a minimum of 4 years of hands‑on experience to join a high‑impact team at Accenture. This role involves leading requirement‑gathering processes, designing scalable Salesforce solutions, and bridging the gap between business and technology teams across enterprise‑level implementations.
Key Responsibilities:
- Lead requirement‑gathering workshops including JAD sessions, stakeholder interviews, and process mapping.
- Define complex user stories, business process flows, and solution design documentation.
- Perform gap analysis and recommend scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
- Support integrations from a functional perspective, including understanding of APIs and middleware concepts.
- Lead UAT c...