Waterford Search Selection Advisory
Sales/Customer Support Specialist-Logistics
Job Description
Reporting directly to the Customer Service Manager. The Sales/Customer Support Specialist will help the administration in building and maintaining a strong relationship with their clients and prospective clients in all lines of business. He/She will also handle administrative duties such as managing customer accounts, providing high-quality customer service, facilitating troubleshooting and managing sales leads in all lines of business.
MAIN DUTIES & RESPONSIBILITIES:
Provides customer service and troubleshooting assistance on behalf of the sales team.
Answers prospect inquiries to ensure satisfaction.
Manages customer accounts in an organized manner.
Manages the onboarding of new customers.
Liaise with all departments to ensure the smooth onboarding process.
Provides support to Onboarding and At-Risk accounts as determined by the sales team.
Supporting the sales team in pricing, preparing quotations and estimates for contract n...
MAIN DUTIES & RESPONSIBILITIES:
Provides customer service and troubleshooting assistance on behalf of the sales team.
Answers prospect inquiries to ensure satisfaction.
Manages customer accounts in an organized manner.
Manages the onboarding of new customers.
Liaise with all departments to ensure the smooth onboarding process.
Provides support to Onboarding and At-Risk accounts as determined by the sales team.
Supporting the sales team in pricing, preparing quotations and estimates for contract n...