Job Description
Automation Customer Success Engineer
Role Overview
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co‑create solutions that drive digital transformation and lasting impact.
Responsibilities
- Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, workshops, solution design, and MVPs, to demonstrate the value of IBM products to clients.
- Drive Customer Value: Activate entitlements by finding sponsors, conducting use‑case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
- Develop Success Plans: Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeh...