RQ11179 – Application Support Specialist – Intermediate

Ministry of Public and Business Service Delivery and Procurement
Health Services Cluster
5700 Yonge St. Toronto
Start Date:
End Date:
Requisition Closing Date: , 12:00 p.m.

MUST HAVES

• Salesforce & SaaS Platform Knowledge
• Experience supporting Salesforce-based applications
• Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
• Incident & Ticket Management
• Demonstrated ability to:
• Manage ticket queues and SLAs
• Prioritize incidents based on impact/urgency
• Escalate appropriately while ensuring closure quality
• Maintains clear, searchable knowledge base entries
• Customer Support & Service Orientation
• Proven experience providing end-user support in a SaaS environment
• Strong customer-first mindset
• Ability to manage high-pressure situations and user expectations