Rooms Controller
Job Description
The Rooms Controller is responsible for overseeing daily room operations to ensure optimal availability, quality, and guest satisfaction.
They lead the room assignment strategy with a focus on VIP guests, groups, and special requests, while coordinating seamlessly with Housekeeping, Maintenance, and the Front Office to guarantee timely room readiness.
The Rooms Controller serves as a key liaison with Revenue Management to align inventory and rates, ensuring consistent adherence to brand standards.
They provide leadership support to the Front Office team, manage overbooking and relocation scenarios, and conduct inspections of special or VIP rooms to deliver exceptional guest experiences.
Responsibilities:
Coordinate the operational flow between Housekeeping, Maintenance, and the Front Desk to ensure rooms are ready on time.