Ricoh USA, Inc.
Ricoh Managed Services Specialist I
Job Description
Step into a Service Delivery Manager I position at Ricoh, managing service operations with a customer-first mindset. Your role will involve extensive client interaction and hands-on technical support.
As a key player in service delivery, you will be responsible for troubleshooting print issues and managing incident tickets to meet service levels. This role requires a blend of technical knowledge and customer service skills to ensure maximum uptime and user satisfaction. You'll provide training to end-users and assist with process development.
Key Responsibilities:
• Ensure compliance with client contract SLAs at the site
• Manage service-related issues with direct customer interaction
• Provide troubleshooting support for print-related issues
• Conduct user training sessions for technology optimization
• Collect and analyze KPIs for service improvement
Requirements:
• At least 2 years in customer service or support roles
• Technical degree, diploma, or cer...
As a key player in service delivery, you will be responsible for troubleshooting print issues and managing incident tickets to meet service levels. This role requires a blend of technical knowledge and customer service skills to ensure maximum uptime and user satisfaction. You'll provide training to end-users and assist with process development.
Key Responsibilities:
• Ensure compliance with client contract SLAs at the site
• Manage service-related issues with direct customer interaction
• Provide troubleshooting support for print-related issues
• Conduct user training sessions for technology optimization
• Collect and analyze KPIs for service improvement
Requirements:
• At least 2 years in customer service or support roles
• Technical degree, diploma, or cer...