RICOH COLOMBIA
Ricoh Document Services Manager
Job Description
Become a pivotal player in Ricoh’s Managed Document Services team as a Service Delivery Manager. Your leadership will drive service excellence and team performance at customer locations.
In this role, you will manage comprehensive people activities, including hiring and coaching while responding to service level expectations. Your expertise will be vital in troubleshooting issues, conducting training sessions, and optimizing device utilization. Candidates should possess three years of experience and a technical background to navigate various challenges effectively.
Key Responsibilities:
• Supervise the delivery of Managed Document Services
• Troubleshoot technical issues using remote tools
• Conduct training for improved technology adoption
• Manage incident tickets and provide updates
• Optimize inventory and service fleet operations
Requirements:
• 3+ years in service or technical roles
• Post-secondary education required
• Strong communication and pl...
In this role, you will manage comprehensive people activities, including hiring and coaching while responding to service level expectations. Your expertise will be vital in troubleshooting issues, conducting training sessions, and optimizing device utilization. Candidates should possess three years of experience and a technical background to navigate various challenges effectively.
Key Responsibilities:
• Supervise the delivery of Managed Document Services
• Troubleshoot technical issues using remote tools
• Conduct training for improved technology adoption
• Manage incident tickets and provide updates
• Optimize inventory and service fleet operations
Requirements:
• 3+ years in service or technical roles
• Post-secondary education required
• Strong communication and pl...