Retention Specialist, Customer Support
Job Description
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Job Summary
We are currently seeking a Retention Specialist to join our Customer Support Team in Burnaby, Calgary or Toronto .
Team Overview
The Retention Team handles all internal and external inquiries related to account cancellations, working to reduce churn and maximize the value of our products for existing customers.
Responsibilities
Handle external requests related to account cancellations; understand the reason for cancellation and find solutions to retain customers.
Support internal teams as the primary point of contact for cancellation requests and potential churn.
Address customer concerns and coordinate resolutions with Finance, Billing, Product, Sales and Customer Success teams; ensure timely delivery of o...