Fire & Flower Inc.
Retail Experience Lead at FIKA
Job Description
Elevate customer experiences as the Retail Experience Lead with FIKA. This role oversees operations, staff supervision, and ensures exemplary service within a dynamic cannabis retail environment.
As a Retail Experience Lead, you will be responsible for opening and closing duties while supervising daily store operations. Your expertise in retail sales principles and customer service will guide your team in delivering exceptional support. You will also assist in onboarding new staff and reinforcing compliance and product knowledge among team members.
Key Responsibilities:
• Open and close the retail store, managing alarm systems
• Greet and assist customers, modeling exemplary conduct
• Provide high-level customer service and build relationships
• Onboard and train team members continuously
• Address customer complaints and escalate issues when necessary
Requirements:
• 2 years of retail experience required
• High school diploma or GED
• Strong customer s...
As a Retail Experience Lead, you will be responsible for opening and closing duties while supervising daily store operations. Your expertise in retail sales principles and customer service will guide your team in delivering exceptional support. You will also assist in onboarding new staff and reinforcing compliance and product knowledge among team members.
Key Responsibilities:
• Open and close the retail store, managing alarm systems
• Greet and assist customers, modeling exemplary conduct
• Provide high-level customer service and build relationships
• Onboard and train team members continuously
• Address customer complaints and escalate issues when necessary
Requirements:
• 2 years of retail experience required
• High school diploma or GED
• Strong customer s...