Friendly Stranger
Retail Experience Lead at FIKA
Job Description
Elevate cannabis retail experiences with FIKA as a Retail Experience Lead. Oversee daily operations, staff supervision, and customer service excellence in a vibrant store environment.
As a Retail Experience Lead at FIKA, you will open and close the store while ensuring staff are motivated and educated. This role demands a strong work ethic and expertise in retail sales strategies, cash management, and customer interactions. You will establish a high standard of service and act as a knowledge resource for your team.
Key Responsibilities:
• Open and close retail store with alarm management
• Greet and assist customers to model exemplary conduct
• Ensure high levels of customer service and product knowledge
• Train and onboard new team members effectively
• Address and resolve customer complaints professionally
Requirements:
• Minimum 2 years retail experience required
• High school diploma or GED is essential
• Proficiency in customer service practices
As a Retail Experience Lead at FIKA, you will open and close the store while ensuring staff are motivated and educated. This role demands a strong work ethic and expertise in retail sales strategies, cash management, and customer interactions. You will establish a high standard of service and act as a knowledge resource for your team.
Key Responsibilities:
• Open and close retail store with alarm management
• Greet and assist customers to model exemplary conduct
• Ensure high levels of customer service and product knowledge
• Train and onboard new team members effectively
• Address and resolve customer complaints professionally
Requirements:
• Minimum 2 years retail experience required
• High school diploma or GED is essential
• Proficiency in customer service practices