Resolution Case Manager

Job Description

The Client Solutions Centre (CSC) within Sun Life (SL) Canada represents one of the fastest growing and most profitable areas in the Canadian operation. With over $4B in assets in our my Savings Choices plans and incredible initial penetration with our my Life Choices and my Health Choices products, you will be joining a team that successfully offers group members who are leaving their employers the choice to keep their assets and benefits with Sun Life Financial at reduced fees and discounted rates.

By taking on this challenging role, you will be a key contributor to the ongoing success of the CSC. You will be responsible for helping to provide a consistent, quality experience for clients and internal partners who contact the CSC. This will be accomplished by supporting the contact centre representatives in the CSC and resolving escalated issues.

You are a great team player and have a strong orientation to client service. You have an abi...