FirstService Residential
Resident Support Services Team Lead
Job Description
Description
Job Responsibilities
The Resident Support Services Team Lead is a key contributor, supporting the management oversight of the Resident Support Services (RSS) team. The role directly supports the company mission, objectives, and goals, and is responsible for the oversight of property management homeowner support services.
Salary: $58,000.00- $63,000.00
Essential Duties:
- Provide direct support and oversight to RSS team; conduct ongoing 1:1's and check-ins as needed, training and development.
- Lead operation and implementation of work processes within the RSS team.
- Lead team meetings; creating and distributing meeting agendas and recap summary.
- Partner with RSS Manager and other leaders working cross functionally on execution of company priorities and initiatives that flow in part or in whole through the RSS team.
- Propose, implement, and manage administrativ...