Reservations Manager

Reporting to the Director of Revenue Management, the Reservations Manager is accountable for managing the daily operations of the Reservations Department and supporting the Reservations team in achieving departmental objectives.

Role and Responsibilities

• Lead the Reservations team by ensuring proper hiring, training, and scheduling.
• Be conversant with the property's room types, amenities, and different promotional packages to inform guests calling in to make reservations.
• Work with DORM to monitor inventory and troubleshoot problem dates.
• Build and maintain new and existing rate offers.
• Support Leisure and Group Reservations Agents daily to ensure tasks are completed efficiently and accurately.
• Audit future reservations from all internal and external sources to ensure accuracy.
• Assist in the preparation of group resumes, setting up billing, pre-blocking and preparing vouchers if needed.
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