Siena AI

Remote Technical Support Engineer — AI CX & Tier 2+ Escalations

📍 Location
distrito federal, distrito federal
⏰ Job Type
Full-time
📅 Posted
June 04, 2026
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Job Description

Siena AI in Mexico City is looking for a skilled Technical Support Engineer to take full ownership of escalations, manage complex technical issues, and enhance customer experience through AI-native integrations.

The ideal candidate has a strong technical background, proficient in API debugging and customer-side JavaScript, and is eager to engage directly with customers to translate technical challenges into simple solutions.

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