Job Description
Drive exceptional support as a Remote Product Support Specialist with Ashby. Engage with North American customers on weekends for a rewarding technical support journey.
This unique position with Ashby requires a commitment to customer satisfaction through a remote work model. You will engage with customers over a flexible Tuesday–Saturday or Sunday–Thursday schedule, utilizing your problem-solving skills to guide users through complex integrations and workflows. Your attention to detail and proactive approach will be essential in delivering thorough support.
Key Responsibilities:
• Troubleshoot and resolve product-related inquiries
• Guide customers through complex product procedures
• Focus on detail and empathy in customer interactions
• Take initiative in problem ownership and resolution
• Collaborate effectively with a remote support team
Requirements:
• Proven experience in B2B technical support
• Strong analytical and troubleshooting skills
• Avai...
This unique position with Ashby requires a commitment to customer satisfaction through a remote work model. You will engage with customers over a flexible Tuesday–Saturday or Sunday–Thursday schedule, utilizing your problem-solving skills to guide users through complex integrations and workflows. Your attention to detail and proactive approach will be essential in delivering thorough support.
Key Responsibilities:
• Troubleshoot and resolve product-related inquiries
• Guide customers through complex product procedures
• Focus on detail and empathy in customer interactions
• Take initiative in problem ownership and resolution
• Collaborate effectively with a remote support team
Requirements:
• Proven experience in B2B technical support
• Strong analytical and troubleshooting skills
• Avai...